Please can we request that you do not send any changes of personal details by email as your details may not be secure when sent by this method. However, you can make any changes by telephoning the Pensions Helpline or by writing to us.
Pensions Helpline 0191 424 4141
If you want to talk to us, our Pensions Helpline is staffed during office hours Monday to Thursday 8.30am to 5.00pm, and on a Friday 8.30am to 4.30pm.
Outside of office hours and during busy times, you can leave us a message and a convenient day time telephone number and we will contact you. We will aim to call you back within 5 working hours.
You will need to provide three forms of identification before we can provide any personal details.
We will not be able to provide information to anyone else on your behalf unless you are present during the call and authorise us to do so.
We are open for visitors Monday to Thursday from 8.30am to 4.30pm, and on a Friday from 8.30am to 4.00pm at the Town Hall and Civic Offices, Westoe Road, South Shields, Tyne & Wear. Please note that our visiting times end half an hour before our office hours.
You do not need to make an appointment, but we ask that you allow sufficient time to visit us before we close.
Postcode for 'sat nav' systems: NE33 2RL
firstname.lastname@example.org - Please do not include any personal details in emails.
Tyne and Wear Pension Fund
PO Box 212