Surveys
Open Surveys
Survey for Active Members
Please take a moment to fill in this survey. We would appreciate your feedback as this helps us to ensure that we provide our services in the way that you need them.
Survey Results
Active Member Survey 2018
The survey was sent to a 10% sample of our active membership of 50,000 (Tyne and Wear Pension Fund members and Northumberland County Council Pension Fund members). Members were asked to complete paper feedback forms or if they preferred an online survey form.
Of the responses we received:
88.89% of members were satisfied with the overall service we provide
81.48% of members said that they found their Statement easy to understand
75.31% of members said that they found the Statement helpful.
Pensioner Member Survey 2016
The survey was sent to a 10% sample of our pensioner membership of 51,680. Members were asked to complete paper feedback forms or if they preferred an online survey form.
Of the responses we received:
97.25% of members were satisfied with the overall service we provide
91.18% of members said that they found their Statement easy to understand
92.09% of members said that they found the Statement helpful.
Deferred Member Survey 2017
The survey was sent to a 10% sample of our deferred membership of 37,524. Members were asked to complete paper feedback forms or if they preferred an online survey form.
Of the responses we received:
97.2% of members were satisfied with the overall service we provide
88% of members said that they found their Statement easy to understand
92.31% of members said that they found the Statement helpful.
Thank you to all those who respond to our surveys.
We always welcome feedback. Please let us know if you would like to comment on any Pension matters.
