Surveys
Open Surveys
At present, there are no open surveys for completion.
Survey Results
Active Member Survey 2016
The survey was sent to a 10% sample of our active membership of 42,050. Members were asked to complete paper feedback forms or if they preferred an online survey form.
Of the responses we received:
93.1% of members were satisfied with the overall service we provide
86.2% of members said that they found their Statement easy to understand
90.8% of members said that they found the Statement helpful.
Pensioner Member Survey 2016
The survey was sent to a 10% sample of our pensioner membership of 40,586. Members were asked to complete paper feedback forms.
Of the responses we received:
98.3% of members were satisfied with the overall service we provide
98.6% of members said that they found their Statement easy to understand
98.9% of members said that they found the Statement helpful.
Deferred Member Survey 2017
The survey was sent to a 10% sample of our deferred membership of 37,524. Members were asked to complete paper feedback forms or if they preferred an online survey form.
Of the responses we received:
97.2% of members were satisfied with the overall service we provide
88% of members said that they found their Statement easy to understand
92.31% of members said that they found the Statement helpful.
Thank you to all those who respond to our surveys.
We always welcome feedback. Please let us know if you would like to comment on any Pension matters.
