Contact Us
Dedicated Pensions Helpline
Telephone 0191 424 4141 or 0845 625 4141
Speak to one of our team of experienced staff who will provide you with a prompt professional service delivered in a helpful manner.
There is also an out of office hours voicemail service,
on the same telephone number, where you can leave a
message and one of our team will return your call as
soon as possible.
| Our address is : The Pensions Office Civic Centre Campbell Park Road Hebburn Tyne and Wear NE31 2SW |
Hours: Mon-Thurs 8.30am - 5.00pm Fri 8:30am - 4:30pm Fax (0191) 424 4171 pensions@twpf.info |
Please note you can visit us without an appointment.
Directions:
View Map and get detailed directions to our office
at Hebburn Civic Centre
- Hebburn Civic Centre is situated on the A185
- Car parking is available.
- Approximately 10 minutes walk from Hebburn Metro
station
- Local bus services direct to Hebburn Civic Centre from Hebburn, Jarrow, South Shields, Gateshead and Newcastle.
Special Needs
DISABILITY DISCRIMINATION ACT/ RACE RELATIONS ACT
- The Tyne and Wear Pension Fund treat all employees
fairly and equally. To assist individuals with special
needs when communicating with us, the Tyne and Wear
Pension Fund:
- participates in the language line interpreting telephone service. This is for individuals who are unable to communicate / comprehend because of language barriers. The language line service covers over 100 languages. To use the language line simply telephone or visit us and we can connect direct to the service.
- has an audio loop amplifier system which can assist hearing aid users who visit us.
- has a Minicom service available which offers a text telephone service. If you have use of a text telephone and wish to contact us in this way dial (0191) 424 4060 on the text telephone.
- can provide scheme literature in various formats to help individuals with special needs.