Unhappy With Your Pension Rights?
From your first day of employment both your employer and the Pensions Office (your administering authority) make decisions under the scheme rules that affect your Local Government Pension Scheme (LGPS) benefits. If you think a decision is incorrect or you are unhappy with it, then we have an Internal Disputes Resolution Procedure to resolve any problems.
The Fund has published the booklet 'Unhappy with Your Pension Rights?'. Click here to view the booklet (PDF Doc - 75.1KB).
Useful Addresses
The Pensions Ombudsman 
The Ombudsman is an independent person who settles disputes between pension scheme members and pension schemes. His decision is final and binding on all the parties to the complaint or dispute. It can be enforced in the courts. You should write to the Pensions Ombudsman within 3 years of the act or omission that you are complaining about or disputing. If you did not know about the matter at the time, the 3 years run from the time you knew or ought to have known. The Pensions Ombudsman may extend the time limit if the complaint is made outside the 3 year period, but only as long as he thinks that any further delay beyond 3 years is reasonable.
The Pensions Ombudsman
11 Belgrave Road
London SW1 V1RB
Phone: 020 7834 9144
Fax: 020 7821 0065
Website: http://www.pensions-ombudsman.org.uk/
TPAS 
TPAS, the Pensions Advisory Service, is an independent non-profit organisation that provides information and guidance on pensions covering State, company, personal and stakeholder schemes. OPAS also help any member of the public who has a problem, complaint or dispute with their occupational or private pension arrangement. The Pensions Ombudsman expects individuals complaining to him to have consulted OPAS first. They give free help and advice to people who have problems with occupational or personal pensions.
OPAS
11 Belgrave Road
London SW1 V1RB
Phone: 0845 601 2923
website:www.opas.org.uk
The Pensions Regulator
The Pensions Regulator is the new regulatory body for work-based pension schemes in the UK. They opened for business on 6 April 2005, replacing OPRA, the Occupational Pensions Regulatory Authority.
Created under the Pensions Act 2004, The Pensions regulator has wider powers and a new proactive and risk-focused approach to regulation.
The Pensions Regulator
Napier House
Trafalgar Place
Brighton, BN1 4DW
Phone: 0870 6063636
e-mail: customersupport@thepensionsregulator.gov.uk
website: www.thepensionsregulator.gov.uk