Contact us
mypension Online Services
If you have a query about your pension, please send us a secure message through your mypension account. This is the best way to contact us as our telephone helpline can be very busy. If you haven't already activated your account you can do so by visiting our mypension login page.
Once your account is updated you can:
- Send us a secure message
- View your membership record
- View annual statements and updates
- Change personal details and your address
- Update/review your death grant nomination
- Run your own retirement estimates
- Request payment of your deferred benefits
Write to us
Postal address:
| Pensions Office PO Box 212 South Shields NE33 9ER |
If you are sending us post by recorded delivery please use our full postal address:
Pensions Office South Shields |
You can now upload documents to you your pension account through mypension.
Office Visits
In order to minimise the spread of COVID 19, we are still not accepting visitors at the public reception desk at the Town Hall in South Shields. You can leave documentation at the reception desk which would be collected by a member of the Pensions Team. Reception is open from 10am to 3pm, Monday to Friday.
Telephone
Our telephone helpline will remain open for urgent calls only between 9.00am to 4.30pm Monday to Friday. Anyone ringing the helpline may be subject to delays which may be long at times.
We understand that some of our members may not be able to access our mypension service. Could we please ask those members to only contact us by telephone when necessary.
If you do need to speak to our helpline please call 0191 424 4141.
Our website www.twpf.info contains lots of useful information and links to other websites which you may find helpful.
We are unable to reply to members by email as the information could contain personal information and an email is not a secure way of communicating. Please send us your queries through the secure message system available in your mypension account.
To safeguard your personal information, we will not reply to any email which contains personal details.
If you are a third party and wish to contact us, please write to us at the above address.
