Contact us

When contacting the Pensions Office, you will need to provide three forms of identification before we can give you any personal details.

We will not be able to provide information to anyone else on your behalf unless you are present during the call and authorise us to do so.

mypension account

If you have a query about your pension, the best way to contact us is through a secure message on your mypension account.

If you haven't already registered or activated your account you can do so by visiting our mypension login page.

Once your account is updated you can:

  • Send us a secure message
  • View your membership record
  • View annual statements and updates
  • Change personal details and your address
  • Update/review your death grant nomination
  • Run your own retirement estimates
  • Request payment of your deferred benefits

Write to us

Tyne and Wear Pension Fund
Westoe Road
South Shields
NE33 2RL

You can now upload documents to your pension account through Help using your mypension account.


Our telephone helpline will remain open for urgent calls only from 9am to 4.30pm, Monday to Friday.

Anyone ringing the helpline may be subject to delays which may be long at times.  

If you do need to speak to our helpline please call 0191 424 4141.

We understand that some of our members may not be able to access our Help using your mypension account service. Could we please ask those members to only contact us by telephone when necessary.


For general enquiries our email address is We will respond to your email as soon as we can, however if the matter is urgent, we ask that you contact the Pensions Helpline.

If you are a member of the Tyne and Wear Pension Fund, please send us your query through the secure messaging facility in your mypension account. If you send us an email, we may not be able to respond to you if you are asking us to provide information about your pension.  

If you are a third party and wish to contact us, please write to us at the above address.

Office visits

You can visit us at the reception desk in South Shields Town Hall. 

Reception is open from 10am to 3pm, Monday to Friday.

If you need information in a different format

Our information is available in other ways on request.

Please let us know if we can help in any way.